![]() How to let the customer know the chat transcript is used for review Can we start from where we left off earlier? Do you wish to pick up where we left off? Hello and welcome back to *business name*.How to pick up the conversation where you left off ![]() ![]() Hi there! Welcome back to *company name*. Did you encounter further problems with the *mention earlier issue*? Welcome back, *customer name*! Glad to speak with you again. I am *your name* and I‘ll be helping you today. Good *morning/afternoon/evening/day.* Welcome to *business name*. Make your first impressions last, no matter who reaches out to you via chat, have an appropriate response ready for them.
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